chatbots Archive

Designing for voice differs from traditional UX

Stephanie Hay Crunch Network Contributor Stephanie Hay is the head of content strategy at Capital One and led the design team that created Capital One’s Amazon Alexa skill earlier this year. How to join the network Two words: “all set.” People say them every day — after the waiter delivers food, when finishing a customer service call or before launching a rocket into space. (Or …

The human role in a bot-dominated future

Imagine a world where bots are ubiquitous… a world where nearly every online interaction takes place with a Siri, Alexa, Cortana or some soon-to-be-named artificial being. Here, banking is a breeze, as a customer service bot can quickly extrapolate your banking preferences from your online search history. In this world, your cupboards and refrigerator are always full, because your groceries are reordered every week automatically, …